Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as. Download operating system software updates for your licensed feature set. Ptsinet premium services and support are provided 24 hours a day. Ook bieden wij naar een jaar of drie jaar, al naar gelang contract een verlenging. Also adtran has a similar program to smartnet called aces. With a smartnet contract, you may download up to 25 licensed software. At first smartnet can appear very complex to understand, but with the right know how and a bit of guidance youll soon be in a position to decide if it is the right support solution for you and also be able to make an informed decision about selecting the right level of support. Choose the hardware replacement speed thats right for you, including a new next calendar day option.
Manage your cisco inventory, product lifecycle and contract status plus, view alerts. Cisco shall provide the smartnet services described below as selected and detailed on the purchase order for which cisco has been paid the appropriate fee. Eliminate delays, finish jobs faster and avoid costly site revisits with workflow services to send and receive data directly from the field to the office and back. Cisco smartnet support contract choosing suitable smartnet contract to have ideas of which smartnet contract is available for your cisco product, check out the following link. In addition to cisco tac phone support, cisco smartnet service includes access. Swss provides your business with the following benefits. Get operating system software updates from the cisco support website. Are cisco software updates included with the cisco smartnet contract. Cisco smartnet service is an awardwinning technical support service that gives it staff direct, anytime access to cisco engineers and cisco.
The cisco smart net total care smartnet service is a part of ciscos technical services portfolio. Smartnet gives you more time to focus on business innovation while proactively supporting your infrastructure. What is smartnet, how does it work and how much does it. Partners often order cisco smartnet support contracts with inconsistent. Learn how cisco smart net total care service provides technical services and. Netformx assetxpert manage cisco smartnet contracts. Solve problems faster, improve operational efficiency, and reduce your risk of downtime. Met cisco smartnet services voelt u zich zorgeloos omdat.
Cisco smartnet new download policy the policy has always been that you could only download the software you purchased, and only update the revs of that when you had an active support contract. Easily manage smartnet contracts, software subscriptions, and assets. Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as applicable. What benefits will i receive from the swss offering. Support information, video tutorials, tools, and resources for ciscos smart net total care sntc services offering. Provided as a web based maintenance contract, it provides. Learn how cisco smart net total care service provides technical services and smart. What is smartnet, how does it work and how much does it cost. Cisco smart net total care service customer experience. Specialized engineers in the awardwinning cisco tac are. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in.
Update and upgrade operating system software for your devices from the cisco support website smart capabilities use one portal to help manage your cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports. Smartnet is a hardware and software maintenance contract for cisco equipment which is supplied directly. This service combines ciscos industryleading and awardwinning, foundational technical services with an extra level of actionable business intelligence that is delivered to you through the smart capabilities in the smartnet portal. Products cisco smart net total care service data sheet cisco. Cisco smart net total care service customer experience cisco. Cisco smartnet benefit access to cisco tac, software updates. Smartnet services at the end of this document have the meaning ascribed in the glossary of terms at the above url. Cisco smartnet new download policy cisco community. Adtrans technical support is probably the best in the industry, and you dont need to have an aces contract to get tech support from adtran. Basic smartnet support contract for asa 5505 just to obtain updates hi, we purchased an asa 5505 firewalls second hand and wish to get the most basic support plan that just allows us to get software and adsm updates. A cisco contract number for access for any ips software subscription needs.
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